RETURN POLICY

Returns and Cancellations 

1.  We pride ourselves on being able to have your order dispatched within 24 hours.

2. You can request to cancel your order through the Contact Us page within 12 hours of the order being placed. Any request received after that we will attempt to change but in most cases order packing and dispatch would already have taken place.

3.  If you're not 100% satisfied in any way with an item you've received, please let us know by email within 2 calendar days of receipt. Returns can only be made once authorized by Customer Services.

4. Our site is aimed at customers who have already experienced the product or happy to experience new tastes. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.

5.  We are happy to refund postage costs if the item is defective or sent due to our error.

6. Please check your product orders carefully before placing an order.

7.  In order to process your returns as quickly as possible, all returns must include:

a) A copy of your delivery note or your order number
b)  Reason for return

8.  Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post, so the parcel can be traced.

9. For credit card refunds, please note we can only refund the total cost of goods.